Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Tracking Shipping Status
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hi@prideon.shop

International Shipping
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.

The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. Please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Order Never Arrived
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hi@prideon.shop with your order number.

If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

Order Lost in Transit
You are eligible for item replacement or refund if your purchase is lost in transit.

For orders shipping to the US, an item is considered lost in transit if has not arrived within 8 weeks of being shipped and tracking information has not updated in 5 business days.

For orders shipping to countries other than the US, an item is considered lost in transit if it has not arrived within 10 weeks of being shipped and tracking information has not updated in 5 business days.

If you have entered your shipping address incorrectly, you are not eligible for a replacement or refund should your goods not arrive.

If your order tracking information indicates your goods as having been delivered, then you are not eligible for a refund or replacement due to your goods not being received.

 

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