Everything You Need to Know

Returns & Exchange
Wrong or Damaged product
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hi@prideon.shop within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Refunds
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at with photos of wrong/damaged items and we’ll sort that out for you.

Exchange an item for a different size/color
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hi@prideon.shop within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!