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Return & Refund Policy

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges). For faulty items, please contact our office, between 8:00am and 4:00pm Monday – Friday (AEST), on contact us via email at ozziesouvenirs@gmail.com before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please email ozziesouvenirs@gmail.com prior to sending goods back.

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Conditions:

  • No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed

  • No refunds or exchanges will be offered on products where the packaging has been damaged

  • Ozzie Souvenirs is not responsible for the for freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Ozzie Souvenirs will cover any postage costs. Please email ozziesouvenirs@gmail.com prior to sending goods back

  • Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.

Order Cancellations

Ozzie Souvenirs reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Ozzie Souvenirs may do this for example, but without limitation, where:

(a) Our suppliers are unable to supply Goods that they have previously promised to supply;
(b) An event beyond our control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that we are unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

Delivery Options

We will deliver nationally or internationally (selective countries) using Australia Post. Registered Post, Insurance, and Express Post are options available.

Lost or Damaged Goods

Do not accept responsibility for lost or damaged goods in transit, if the customer does not choose to pay for the option to insure or track.

Overseas Orders and Surcharges

We strive to offer competitive pricing for all our international customers. However, please note that:

  1. Currency Exchange Rates

    • All prices displayed on our website will be in the currency you choose to display. But the currency that the order will be transacted will be in AUD and may be subject to exchange rate fluctuations when processed.

    • Your bank or payment provider may apply their own exchange rates and additional fees, which are beyond our control.

  2. Additional Surcharges

    • A surcharge may be applied to some overseas orders to account for significant variances in exchange rates at the time of payment processing.

    • This surcharge ensures the accuracy of transaction values and helps us maintain fairness in our pricing for all customers.

  3. Transparency

    • If a surcharge applies, it will be clearly indicated on the invoice included in your package.

    • For further details about applicable surcharges, please contact our customer service team at online@atgretail.com.au

  4. Refunds & Disputes

    • If you believe you were charged a surcharge in error, please contact us within 30 days of your purchase for resolution.

By placing an order, you acknowledge and accept these conditions.

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